Domaine d'activité
Fonctions support
Catégorie
Baking
Localisation
Budapest, Hungary
Type de contrat
Permanent Contract

Description de l'offre

Be the part of our SAP Security and Governance team to strengthen our IT Governance processes as part of the SAP COMPETENCE CENTER!

In this role you should

  • Ensure compliance of SAP support processes (Incident and change management)
  • Monitor SAP support ticket statuses and escalate tickets if necessary
  • Prepare reports to IT and Business Management on selected KPIs
  • Check compliance quarterly in preparation for Audit
  • Support management with ad-hoc reporting, and ticket follow-up/ escalation
  • Prepare status reports for SAP Change Board meetings
  • Keep IT process documentation up to date
  • Help the SAP Security team on excessive load and vacation

The ideal candidate has:

  • good understanding of ITIL processes (Incident management and change management)
  • willingness to follow/ enforce support processes
  • strong governance mindset and an enterprise-level approach
  • experience in ITSM / Charm services of SAP Solution Manager
  • basic experience in SAP Security tools

Qualifications

Professional experience:

  • At least one year experience in SAP support
  • At least 3 years or experience in IT support

Language: 

  • Fluent English in written and verbal is a must have
  • Hungarian (nice to have 🙂

Description de l'entreprise

As a global key player in yeasts and fermentation, Lesaffre designs, manufactures and markets innovative solutions for Baking, Food taste & pleasure, Health care and Biotechnology.
Founded in 1853, Lesaffre is an independent, family-owned group born in France, but now a multi-national and a multicultural company.
Employs 10 700 people in nearly 80 subsidiaries based in +50 countries –  still a people-focused, friendly company!