Job area: Industrial
Activity: Baking
Location: Shanghai, China
Contract type: Fix term contract
Experience: 5 to 10 years

Contribute to an exciting mission
What will your daily life look like?

Customer Service:

Manage customer order to cash process and lead the customer service team to meet the function objectives.
Coordinate daily operation issues, improve customer satisfaction, provide support to sales team and customer.
Fully understand OTD process, manage the special request of order, coordinate with RDC and transport suppliers to ensure 3PLS can implement customer requirements in a timely and accurate manner.
Claims process improvement, including follow-up reviews and optimizations.
Follow up the delivery and in-transit of orders to ensure all orders are delivered to customers on time and in full.
Deal with the abnormal situation in transit, timely coordinate with related department to make solutions and quickly response to the customer.
Foster relationship with customer and improve satisfaction
Set routine communication with key stakeholders and continuous improve service level

Team management:

Prepare operation SOP and training material, provide training and coaching to team members to improve service quality；
Team development plan with design roadmap.
Optimize team to improve efficiency and build value chain for the shared service customer service team

Project and others:

Project management: Hotline upgrade, digital development of CRM, business integration process optimization, CSR deployment.
Regular meetings with cross functions, meeting material preparation and presentation.
Develop digitalization tools and platform, provide innovative solutions.
Other tasks assigned by line manager.

Make a personal impact
That makes you the ideal candidate

Bachelor’s degree in logistic or relevant major.
At least 8 years practical experience of customer service management, claim management.
Familiar with ERP system, CRM logic. SAP experience is a plus.
Good communication skills with internal department, result oriented, customer orientated, can work under pressure.
Proficiency in Microsoft Excel, Word, PowerPoint.
Project leading experience and claim management is a plus.

Grow in a Global Network
What We Bring to You

Let’s take on tomorrow’s challenges together

As a global key player in yeasts and fermentation, Lesaffre designs, manufactures and markets innovative solutions for Baking, Food taste & pleasure, Health care and Biotechnology.
Family group born in northern France in 1853, now a multi-national and a multicultural company, Lesaffre is committed to working with confidence to better nourish and protect the planet.
In close collaboration with its clients and partners, Lesaffre employs 11 000 people in more than 50 countries.
Lesaffre achieves a turnover of 3 billion euros.