Job area
Marketing
Category
Corporate
Location
Marcq-en-Barœul, France
Contract type
Permanent Contract
Experience
5 to 10 years

Job description

Looking for a new challenge in a company dedicated to a sustainable future?

For over 30 years, Lesaffre has been involved in Human Health & Nutrition as part of its ambition to better nourish and protect the planet.

At Gnosis by Lesaffre, we are committed to cultivating and to delivering nutritional actives, probiotics, and nutritional and functional yeasts that benefit human health and wellbeing, thanks to the power of microorganisms and biotransformation processes like fermentation. Put differently, we explore life to improve living.

Position Purpose:

To support our high ambition for growth, Gnosis by Lesaffre aims to put the customer and data at the center of its activities to develop customer satisfaction and business performance. 

Looking for a journey in a customer-centric transformation context?
With fast-growth objectives, and the challenge to build the future of our data analytics capabilities?
We have a job for you!

 

Key Missions:

Your role will be to structure, analyze and spread customer insights and business performance analytics throughout the company, but also to manage new projects supporting the customer-centric transformation and our data-driven ambitions.

  • Develop and manage the B2B Customer Journey dashboards, from lead generation to customer loyalty
    • Customer satisfaction
    • Business performance
    • Pre-sale and post-sale operational efficiency
  • Build and manage Customer surveys: To nurture strategy and track customer satisfaction at each stage of the customer journey
  • Transform data into customer and business insights to support stakeholders’ business decisions
  • Lead and run data projects in collaboration with both BU- and Group-level stakeholders
    • Data tools (BI/Dataviz), in consistency with the Digital MarTech Stack
    • Growth-oriented use cases
  • Manage CRM solution: User management and support, data quality management
  • Contribute to build data roadmap and spread a data-driven culture

Qualifications

  • Proven work experience (4-5 years) in data management, customer insights, Sales & Marketing analytics or CRM in B2B or B2C environment
  • Experience in Marketing (+ Scientific skills)
  • Strong analytical skills with customer and business orientation
  • Familiar with Data visualization or BI solutions
  • Comfortable interacting with a variety of stakeholders
  • Dynamic, autonomous, team-player, with ability to work in agile mode
  • English fluent

Company description

About Lesaffre

A key global player in fermentation for more than a century, Lesaffre, with a 2,2 billion euro turnover, and established on all continents, counts 11,000 employees and more than 90 nationalities. On the strength of this experience and diversity, we work with customers, partners and researchers to find ever more relevant answers to the needs of food, health, naturalness and respect for our environment. Thus, every day, we explore and reveal the infinite potential of microorganisms.

To nourish 9 billion people, in a healthy way, in 2050 by making the most of our planet’s resources is a major and unprecedented issue. We believe that fermentation is one of the most promising answers to this challenge.