- Job area
- Industrial
- Activity
- Baking
- Location
- Shanghai, China
- Contract type
- Fix term contract
- Experience
- 5 to 10 years
Contribute to an exciting mission
What will your daily life look like?
Project Management
– Claim Management: claim validation, coordinate internal investigations, provide feedback to customers and complete compensation processing procedures.
– Project Leading: Hotline redesign, digital development of CRM, business integration, projects related to CSR.
Daily operation
– Product and customer master information system maintenance and setting.
– OTC Process: Order creation, logistics coordination, order dispatch, account receivable, and other matters.
– Process sales invoice timely after goods delivery, to ensure further account receivable process goes on smoothly.
– Inventory Management: check stock in&out actions and ensure system data is consistent with physical inventory.
– Allocate customer monthly demand quota according to annual contract, coordinate production to schedule production according to demand, packing material management.
– Follow up KA customers’ orders, delivery date verification, logistics delivery, etc.
– Manage the special request of order/customer, coordinate with inner/external department to ensure customer requirements can be fulfilled in a timely and accurate manner.
– Contract and Rebate Management：coordination on contract approval process, calculate rebate upon contract policy and arrange rebate to customer.
– Sample：Sample order and delivery management.
– Sales supportive service: quality document application, customer audit, hotline, promotion material management.
– Reporting support.
– Other tasks assigned by line manager.
Make a personal impact
That makes you the ideal candidate
– Bachelor’s degree in logistic or relevant major.
- At least 5 years practical experience of CS role or delivery performance management.
– Familiar with ERP system, OMS/WMS/TMS logic.
– Good communication skills with internal department, result oriented, customer orientated, can work under pressure.
– Proficiency in Microsoft Excel, Word, PowerPoint.
Let’s take on tomorrow’s challenges together
As a global key player in yeasts and fermentation, Lesaffre designs, manufactures and markets innovative solutions for Baking, Food taste & pleasure, Health care and Biotechnology.
Family group born in northern France in 1853, now a multi-national and a multicultural company, Lesaffre is committed to working with confidence to better nourish and protect the planet.
In close collaboration with its clients and partners, Lesaffre employs 11 000 people in nearly 80 subsidiaries based in +50 countries.
Lesaffre achieves a turnover of 3 billion euros.